Elements and Performance Criteria
- Communicate information orally
- Access, interpret and apply compliance documentation relevant to the work activity
- Analyse and clarify the purpose of the oral communication with the other parties
- Adopt a suitable oral communication style to match the communication purpose and audience
- Deliver oral information to others that is clear, succinct and unambiguous
- Check the received information with the listener(s) to ensure it has been received accurately and understood
- Listen carefully and intently to oral information that is received from others
- Check the meaning with the speaker to ensure that the information has been received accurately and understood
- Communicate information in writing
- Analyse and confirm the purpose or objective of the written communication
- Format and present the document according to current industry and enterprise practice
- Organise the document logically so it is structured and balanced according to the purpose, audience and context
- Ensure the written language is applicable to the communication purpose and audience
- Ensure the written information is clear, succinct and unambiguous
- Ensure conclusions reached are logically justified and reflect the purpose of the written communication
- Complete preparation and the communication process within any specified time frame and to industry and worksite requirements
- Achieve meeting outcomes
- Prepare for the meeting to cover all requirements in a timely and effective manner
- Clarify the purpose of a meeting with all of those participating
- Conduct the meeting effectively in accordance with standard procedures
- Record accurately the outcomes of an official meeting and promptly provide minutes of the meeting to all participants
- Document accurately all required action flowing from decisions reached at a meeting
- Notify promptly persons responsible for implementing action from decisions at a meeting and confirm in writing details of the required action
- Take appropriate follow-up action to ensure that all decisions of a meeting are acted upon as required
- Make a presentation
- Identify and clarify the purpose of a presentation and, where appropriate, confirm with the intended audience
- Organise the information to be communicated in a presentation and structure it in accordance with contemporary presentation techniques and practice
- Identify, evaluate and select the media resources available to use for the presentation
- Organise and prepare presentation aids in advance, in accordance with recognised standards of good practice
- Check resources and presentation aids where possible prior to the presentation to ensure that they are functioning properly
- Make the presentation as planned with appropriate response to the reactions and feedback provided by the audience
- Evaluate the outcomes of the presentation and act upon the findings
- Participate in negotiations
- Make adequate preparation for the negotiation
- Select a suitable negotiation strategy in accordance with the relevant requirements, including the location, time and approach to be taken
- Conduct negotiations in accordance with the planned approach
- Review negotiation outcomes in terms of desired outcomes of the parties and initiate suitable further action, if required
- Carry out all required follow-up action to the negotiations, including further discussions with the parties, if necessary
- Document outcomes of the negotiation